Warranty Policy – SpectrumTek

Last Updated: 25 January 2026

At Spectrumtek, we stand firmly behind the quality, performance, and reliability of our professional LED light bars, work lights, spotlights, controllers, and lighting accessories. Every product purchased directly from Spectrumtek comes with a comprehensive manufacturer-backed warranty designed to give you complete peace of mind and confidence in your investment.
This Warranty Policy provides detailed information about what is covered under warranty, exclusions and limitations, the claims process, and your legal consumer rights in the UK and European Union.
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1. Warranty Coverage Overview
Standard Warranty Period
Unless otherwise specified on the individual product page at the time of purchase, all Spectrumtek products include:
✅ 2-Year Limited Manufacturer Warranty
Coverage includes:
•    LED light bars (all sizes, configurations, and beam patterns)
•    LED spotlights and work lights
•    LED flood lights and auxiliary lighting
•    LED controllers and dimming systems
•    Strobe controllers and warning lights
•    Wiring harnesses and electrical accessories
•    Mounting brackets and hardware (when sold as complete product)
Warranty Duration:
•    24 months (2 years) from original date of purchase
•    Begins on delivery date as shown on proof of purchase
•    Valid throughout the United Kingdom and European Union
•    Covers defects manifesting during the warranty period
Extended Warranty Products:
•    Some premium products may include extended warranty coverage (36 months or longer)
•    Extended coverage clearly stated on product page
•    All extended warranties honor the same terms and conditions
Geographic Coverage
This warranty is valid in:
•    United Kingdom (England, Scotland, Wales, Northern Ireland)
•    All European Union member states
•    Warranty service available across all covered territories
•    Same warranty terms apply regardless of location within UK/EU
What This Warranty Covers
Our comprehensive warranty covers defects in materials and workmanship under normal use and proper installation. Specifically, the warranty covers:
LED Component Failures
LED Chip Defects:
•    Individual LED failures within the array
•    Complete LED array failure
•    Premature LED degradation beyond normal specifications
•    LED color temperature shift outside acceptable range
•    Inconsistent light output across LED array
•    Flickering or intermittent LED operation due to manufacturing defect
Specified Performance:
•    Light output significantly below advertised lumens
•    Beam pattern inconsistent with product specifications
•    Color rendering issues due to LED quality defects
Internal Electrical Component Failures
Driver and Ballast Issues:
•    Internal LED driver failure
•    Ballast malfunction or failure
•    Power supply component defects
•    Voltage regulator failures
•    Capacitor or resistor failures affecting performance
Wiring and Connections:
•    Factory-installed wiring failures
•    Internal connector defects
•    Solder joint failures inside sealed housing
•    Short circuits due to manufacturing error
•    Open circuits in factory wiring
Waterproofing and Sealing Defects
IP-Rated Product Failures:
•    IP67 or IP68 seal failures allowing water ingress (when properly installed)
•    Gasket failures or deterioration under normal conditions
•    Lens seal separation or degradation
•    Breather valve malfunctions
•    Moisture accumulation inside housing due to manufacturing defect
Weatherproofing Issues:
•    Protective coating failures
•    Corrosion prevention system failures (within warranty period)
•    Seal deterioration beyond normal wear
Housing and Structural Defects
Physical Manufacturing Defects:
•    Aluminum housing cracks or structural failures (not impact-related)
•    Polycarbonate lens cracking from manufacturing defect (not impact)
•    Mounting bracket failures due to material or design defect
•    Fastener or hardware failures (factory-supplied)
•    Finish defects or coating failures under normal conditions
Controller and Switch Failures
Electronic Control Issues:
•    Controller circuit board failures
•    Switch mechanism failures
•    Remote control defects
•    Programming or mode selection failures
•    Wireless receiver malfunctions
•    Sequential flash or strobe pattern failures
Warranty Remedies
If a covered defect occurs during the warranty period under normal use and proper installation, Spectrumtek will provide one of the following remedies at our sole discretion:
Option 1: Replacement Product (Most Common)
•    Brand new replacement unit of same model
•    Equivalent or superior model if original is discontinued
•    Same specifications or better
•    Free shipping of replacement (UK and EU)
•    Fastest resolution method
Option 2: Professional Repair
•    Product returned to manufacturer or authorized service center
•    Repair to original factory specifications
•    Testing and quality assurance before return
•    All parts and labor covered
•    Free shipping both ways (UK and EU)
Option 3: Store Credit
•    Credit toward any Spectrumtek product
•    Full original purchase price value
•    Useful if original product discontinued or you want to upgrade
•    Valid for 12 months from issue date
Option 4: Refund
•    Full refund of original purchase price
•    Processed to original payment method
•    Required by law in certain circumstances (UK/EU consumer rights)
•    Typically offered when replacement/repair not feasible
Determination of Remedy: Spectrumtek reserves the right to determine the most appropriate remedy based on:
•    Nature and severity of defect
•    Product availability
•    Cost-effectiveness of repair vs. replacement
•    Customer preference (considered but not determinative)
•    Applicable consumer protection law
No-Hassle Warranty Promise
Our commitment to you:
•    Straightforward claim process
•    No hidden fees or charges for warranty service
•    Free return shipping for approved warranty claims (UK and EU)
•    Fast response times (typically 24-48 hours)
•    Fair assessment of all claims
•    Replacement parts sent before return required (advance exchange available for established customers)
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2. Warranty Exclusions – What Is NOT Covered
To ensure fair warranty administration and maintain product quality standards, the following circumstances are excluded from warranty coverage:
Installation-Related Damage
❌ Incorrect Installation:
•    Improper wiring connections (reverse polarity, incorrect gauge wire, poor crimps)
•    Over-voltage conditions (connecting 24V product to higher voltage)
•    Under-voltage operation (insufficient power supply)
•    Incorrect voltage application (12V product on 24V system or vice versa)
•    Mounting-related damage (over-tightening bolts causing housing stress)
•    Inadequate weatherproofing during installation
•    Failure to properly seal mounting points allowing water ingress
❌ Installation Errors:
•    Electrical damage from short circuits during installation
•    Damage from using incompatible connectors or wiring
•    Thermal damage from insufficient ventilation or heat dissipation
•    Physical damage from improper tools or techniques
•    Lens damage from over-tightening mounting hardware
Why this matters: Professional installation following manufacturer's instructions is essential for product longevity and warranty coverage. We provide detailed installation guides and support, but cannot warranty damage resulting from installation errors.
Modifications and Tampering
❌ Unauthorized Modifications:
•    Opening sealed housings or removing factory seals
•    Disassembly of product beyond user-serviceable components
•    Modification of wiring harnesses or internal components
•    Drilling additional mounting holes in housing
•    Lens removal or modification
•    Attempts to repair product without authorization
❌ Alterations:
•    Addition of non-original components
•    Changes to electrical specifications
•    Customization or personalisation affecting structure
•    Integration with incompatible systems or controllers
❌ Tampering:
•    Evidence of attempted internal repairs
•    Broken warranty seals or security labels
•    Component replacement with non-original parts
•    Modifications voiding IP ratings or certifications
Why this matters: Modifications prevent us from verifying product integrity and may compromise safety. Original condition is essential for warranty coverage.
Misuse, Abuse, and Improper Operation
❌ Misuse:
•    Operation outside specified voltage ranges (stated in product specifications)
•    Use in applications beyond product design (e.g., using off-road light bar for underwater applications)
•    Exceeding duty cycle ratings (continuous use when intermittent operation specified)
•    Operating in environments beyond product specifications
•    Failure to follow operating instructions
❌ Abuse:
•    Deliberate damage or destructive testing
•    Use as tool or for unintended purposes
•    Negligent handling or storage
•    Exposure to harsh chemicals or corrosive substances beyond normal use
•    Submersion beyond IP rating specifications
❌ Neglect:
•    Failure to perform basic maintenance (cleaning, connection checks)
•    Ignoring signs of developing problems
•    Continued use after known damage
•    Inadequate protection during storage
Physical and Impact Damage
❌ Accidental Damage:
•    Collision damage (vehicle accidents, impacts with objects)
•    Dropping product or equipment it's mounted on
•    Crushing or compression damage
•    Projectile impact (rocks, debris, tools)
•    Breakage from physical trauma
❌ Lens and Housing Damage:
•    Cracked or shattered lenses from impact
•    Dented or deformed aluminum housings
•    Bent or broken mounting brackets from external force
•    Damaged connectors from physical stress
Why this matters: Physical damage is typically covered by vehicle insurance or accidental damage policies, not manufacturer warranty.
Electrical System Issues
❌ Vehicle/Equipment Electrical Problems:
•    Voltage spikes from faulty alternators or regulators
•    Power surges from starting systems or other equipment
•    Electrical interference from other vehicle systems
•    Ground faults in vehicle electrical system
•    Reverse polarity from incorrect vehicle wiring
❌ Incompatible Systems:
•    Damage from incompatible controllers or dimmers
•    Issues from using non-recommended power sources
•    Problems from integrating with unsuitable electrical systems
Environmental and Exposure Damage
❌ Normal Wear and Tear:
•    Gradual reduction in brightness over years (within normal LED degradation rates: <30% over 30,000 hours is normal)
•    Cosmetic wear, scratches, or scuffs from regular use
•    Fading or discoloration from UV exposure over time
•    Surface oxidation within normal environmental limits
•    Fastener corrosion in coastal environments after extended use
❌ Extreme Environmental Exposure:
•    Corrosion or deterioration from harsh chemical exposure (industrial acids, solvents, strong alkalis)
•    Saltwater damage beyond normal coastal use (prolonged submersion in seawater)
•    Extreme temperature damage (operating beyond -40°C to +85°C specification)
•    Damage from extreme weather events (tornadoes, hurricanes, extreme hail)
•    Fire damage, flood damage, or lightning strikes
❌ Improper Maintenance:
•    Corrosion from failure to clean after saltwater exposure
•    Deterioration from accumulation of corrosive substances
•    Seal degradation from failure to maintain mounting points
•    Connection corrosion from exposed, unsealed terminals
Consequential and Indirect Damages
❌ Installation and Labor Costs:
•    Cost of installing original product
•    Cost of removing faulty product
•    Cost of installing replacement product
•    Labor charges from mechanics, electricians, or installers
•    Diagnostic fees
❌ Associated Damage:
•    Damage to vehicles, equipment, or property
•    Damage to other electrical components
•    Wiring harness damage (unless factory-supplied)
•    Damage to paint, bodywork, or surfaces
❌ Economic and Business Losses:
•    Loss of income or business revenue
•    Downtime or inability to use vehicle/equipment
•    Lost productivity or business interruption
•    Rental costs for alternative equipment
•    Missed opportunities or contracts
❌ Indirect Damages:
•    Consequential damages of any kind
•    Incidental expenses
•    Punitive or exemplary damages
•    Pain, suffering, or inconvenience
Legal Note: UK and EU consumer protection law does not allow exclusion of liability for certain types of loss. See Section 8 for your statutory rights.
Commercial and Rental Use Limitations
❌ Commercial Use (Unless Specified):
•    Products used in commercial hire or rental fleets (unless commercial warranty purchased)
•    Taxi, ride-share, or transport service applications (without commercial coverage)
•    Heavy-duty commercial applications beyond product rating
Standard Warranty Covers:
•    Business use by product owner (fleet vehicles, work trucks, agricultural equipment)
•    Professional applications within product specifications
•    Commercial installations for own use
Commercial Warranty Available:
•    Extended coverage for hire/rental use
•    Contact us for commercial warranty options
Acts of Nature and Force Majeure
❌ Natural Disasters:
•    Flood damage
•    Fire (not caused by product defect)
•    Lightning strikes
•    Earthquake damage
•    Extreme weather events (hurricanes, tornadoes, extreme hail)
•    Volcanic activity, landslides, or other natural phenomena
❌ Acts of God:
•    Events beyond reasonable control or prediction
•    Catastrophic weather beyond normal operating conditions
Unauthorized Purchase Sources
❌ Third-Party Sellers:
•    Products purchased from eBay, Amazon Marketplace, or other third-party sellers
•    Products from unauthorized retailers or resellers
•    Second-hand or used products purchased from individuals
•    Products without valid Spectrumtek proof of purchase
Why this matters: We cannot verify authenticity, handling, or storage conditions of products sold through unauthorized channels. Warranty only valid for direct purchases from Spectrumtek.
Specific Component Exclusions
❌ Consumable Items:
•    Mounting hardware (bolts, nuts, washers) unless defective from factory
•    Wiring harnesses (unless factory-installed in sealed unit)
•    Connectors and terminals (unless factory-fitted)
•    Protective covers or caps
•    Adhesive pads or mounting tape
These items covered only if manufacturing defect present and reported within 30 days of purchase.
❌ Accessories and Add-Ons:
•    Third-party accessories or components
•    Products not manufactured by or for Spectrumtek
•    Aftermarket additions or modifications
Used, Refurbished, or Clearance Products
❌ Different Warranty Terms:
•    Used or refurbished products may have limited or no warranty
•    Clearance items may be sold "as-is"
•    Warranty terms clearly stated at time of sale
•    Sale items may have modified warranty coverage
Always check product listing for specific warranty terms on non-standard items.
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3. Proof of Purchase Requirements
Valid proof of purchase is mandatory for all warranty claims. Without proper documentation, we cannot verify warranty coverage or eligibility.
Acceptable Proof of Purchase
✅ Order Confirmation Email:
•    Email confirmation sent upon order placement
•    Contains order number and product details
•    Includes purchase date
✅ Order Number:
•    Unique order reference number
•    Found in confirmation email or account history
•    Format: [describe your format, e.g., "UK-123456"]
✅ Invoice or Receipt:
•    Official Spectrumtek invoice
•    PDF invoice from account area
•    Receipt attached to delivery
✅ Account Order History:
•    Login to your Spectrumtek account
•    Navigate to order history
•    View/download order details
✅ Bank/Card Statement:
•    Statement showing payment to Spectrumtek
•    Must include date and amount
•    Used as supporting evidence with order number
Information Required for Warranty Claims
When making a warranty claim, please provide:
1. Purchase Documentation:
•    Order number (most important)
•    Purchase date
•    Delivery date (if different)
•    Product name and SKU/model number
2. Product Details:
•    Product model and specifications
•    Serial number (if applicable and accessible)
•    Batch or lot number (if available on packaging)
3. Defect Evidence:
•    Clear photographs showing the problem from multiple angles
•    Videos demonstrating the fault (especially for electrical issues, flickering, intermittent failures)
•    Close-up images of any damage or defect areas
•    Photos of installation (helps determine if installation-related)
4. Detailed Description:
•    When did the problem first occur?
•    How does the fault manifest?
•    Does it occur constantly or intermittently?
•    Any circumstances surrounding the failure?
•    Steps already taken to diagnose or resolve
5. Installation Information:
•    Date of installation
•    Who installed (professional or self-installed)?
•    Vehicle or equipment type
•    Electrical system voltage (12V or 24V)
•    Wiring method used
Why Proof of Purchase Matters
Verification of:
•    Warranty coverage period
•    Product authenticity
•    Purchase from authorized source (Spectrumtek direct)
•    Eligibility for warranty service
Fraud Prevention:
•    Ensures products were legitimately purchased
•    Prevents warranty abuse
•    Protects genuine customers
Record Keeping:
•    Helps us track product performance
•    Identifies potential batch issues
•    Improves product quality over time
Cannot Process Without Proof
We cannot honor warranty claims for:
•    Products without any proof of purchase
•    Products purchased from third parties or unauthorized sellers
•    Products with suspected fraudulent documentation
•    Claims where purchase details cannot be verified
Protecting Your Documentation:
•    Save all order confirmation emails
•    Keep invoices with product documentation
•    Take note of order numbers
•    Register products in your online account
•    Photograph or scan receipts for backup
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4. How to Make a Warranty Claim – Complete Process
Spectrumtek has streamlined our warranty claim process to make it fast, easy, and hassle-free for UK and EU customers.
Step 1: Prepare Your Claim Information
Before Contacting Us, Gather:
A. Purchase Documentation (Required):
•    Order number
•    Purchase date
•    Invoice or order confirmation email
B. Product Information (Required):
•    Product name and model
•    SKU or product code
•    Serial number (if accessible without breaking seals)
C. Problem Description (Required): Write a clear, detailed description including:
•    What exactly is not working?
•    When did you first notice the problem?
•    Does it happen constantly or intermittently?
•    Any specific conditions when fault occurs?
•    Has the problem gotten worse over time?
Examples of good descriptions:
•    ✅ "Light bar worked fine for 3 months. Last week, the right half of LEDs stopped illuminating. Left side still works normally. Checked all connections and voltage - everything appears correct. 12V system showing 13.8V when running."
•    ✅ "Controller worked for about 6 weeks, then stopped responding to remote. Tried new batteries in remote. Hardwired switch still works, but wireless function completely non-responsive."
•    ❌ "It doesn't work" (too vague - we need details)
•    ❌ "Broken" (not helpful for diagnosis)
D. Photo/Video Evidence (Required):
Photos showing:
•    The product installed (overall view)
•    Close-up of the problem area
•    Any visible damage or defects
•    Serial number or product labels (if visible)
•    Installation setup (wiring, mounting)
•    Connections and terminals
Videos showing (if applicable):
•    The fault in action (flickering, intermittent operation)
•    Testing being performed
•    Demonstrating the problem clearly
Photo/Video Requirements:
•    Clear, well-lit images
•    In focus
•    Multiple angles
•    High enough resolution to see detail
•    JPG, PNG, or common video formats
•    Total file size reasonable for email (under 10MB ideal, or use file sharing service)
E. Installation Information (Helpful):
•    When was product installed?
•    Professional installation or self-installed?
•    What type of vehicle/equipment?
•    Electrical system: 12V or 24V?
•    How is it wired (directly to battery, through switch, via relay)?
•    Any other modifications or accessories in the circuit?
Step 2: Contact Our Warranty Team
Primary Contact Method: Email
Email Address: info@spectrumtek.co.uk
Subject Line Format: "Warranty Claim – Order [Your Order Number]"
Example: "Warranty Claim – Order UK-123456"
Email Content Should Include:
Subject: Warranty Claim – Order UK-123456

Dear SpectrumTek Warranty Team,

ORDER INFORMATION:
- Order Number: UK-123456
- Purchase Date: 15 March 2025
- Product: 32" LED Light Bar Combo Beam 180W (SKU: LB32-180C)

PROBLEM DESCRIPTION:
[Detailed description of fault - see examples above]

INSTALLATION DETAILS:
- Installed: 20 March 2025
- Professional installation: Yes / No
- Vehicle: [Make, Model, Year]
- Electrical system: 12V
- Wiring: [Brief description]

EVIDENCE:
Please see attached photos showing [describe what photos show]

PREFERRED RESOLUTION:
Replacement / Repair / [Other]

CONTACT INFORMATION:
Name: [Your Name]
Email: [Your Email]
Phone: [Your Phone] (optional)
Address: [Delivery Address for Replacement]

Thank you for your assistance.

Best regards,
[Your Name]
Attach:
•    Photos (clearly labeled, e.g., "lightbar-fault-1.jpg")
•    Videos (if applicable)
•    Copy of invoice/order confirmation (if readily available)
Alternative Contact (If Urgent):
•    Phone: [Add if you have phone support]
•    Live chat: [Add if available]
Step 3: Initial Response and Acknowledgment
What to Expect:
Acknowledgment (Within 24 Hours):
•    Confirmation we've received your claim
•    Claim reference number assigned
•    Expected timeline for assessment
•    Any immediately obvious questions or additional information needed
If Information Incomplete:
•    Request for missing details
•    Guidance on what additional evidence needed
•    Offer of support in gathering information
Example Response:
Thank you for contacting Spectrumtek Warranty Support.

We've received your warranty claim (Reference: WC-2025-1234) and are reviewing the information provided.

Our technical team will assess your claim and respond within 2-3 business days. If we need any additional information, we'll contact you.

Thank you for your patience.

SpectrumTek Warranty Team
Step 4: Technical Assessment
Our Technical Team Reviews:
A. Purchase Verification:
•    Confirms order in our system
•    Verifies product within warranty period
•    Checks product was purchased directly from Spectrumtek
•    Confirms warranty coverage applicable
B. Technical Evaluation:
•    Analyzes photos and description
•    Determines if fault covered under warranty
•    Assesses whether defect is manufacturing-related or external
•    May request additional diagnostic information
C. Installation Review:
•    Examines installation method from photos/description
•    Identifies any installation-related issues
•    Determines if fault could be installation-related
Assessment Timeframe:
•    Simple cases: 1-2 business days
•    Standard cases: 2-3 business days
•    Complex cases requiring consultation: 3-5 business days
Possible Outcomes:
1. Claim Approved – Manufacturing Defect Confirmed 2. Claim Approved – Fault Covered Under Warranty 3. Additional Information Needed 4. Claim Declined – Exclusion Applies (we'll explain why) 5. Unclear – Product Return Requested for Inspection
Step 5: Claim Decision Communication
We'll Email You With:
If Claim Approved:
•    Confirmation of warranty coverage
•    Explanation of the defect
•    Proposed resolution (replacement, repair, refund, or store credit)
•    Next steps for resolution
•    Timeline for remedy
•    Return instructions (if product return required)
If Additional Information Needed:
•    Specific questions or diagnostics requested
•    Guidance on what we need to see
•    Offer of technical support to help gather information
•    Revised timeline once information received
If Product Return Required for Inspection:
•    Reason inspection necessary
•    Return shipping label (prepaid)
•    Packaging instructions
•    What happens after inspection
•    Estimated timeline
If Claim Declined:
•    Clear explanation of why claim doesn't qualify
•    Reference to specific warranty exclusion
•    Supporting evidence (e.g., photos showing installation damage)
•    Alternative options available (purchase replacement, repair service, troubleshooting support)
•    Right to dispute decision (provide additional evidence or explanation)
Step 6: Resolution and Remedy
For Approved Claims:
Option A: Replacement Product (Most Common)
Process:
1.    We confirm delivery address
2.    Replacement dispatched within 1-2 business days
3.    Free shipping (UK and EU)
4.    Tracking information provided
5.    You may need to return faulty product (prepaid label provided)
6.    Sometimes we advance-ship replacement before receiving return
Timeline:
•    UK: Replacement arrives 2-3 business days after dispatch
•    EU: Replacement arrives 4-7 business days after dispatch
Option B: Repair Service
Process:
1.    We provide prepaid return label
2.    You package product securely and ship
3.    Product received at service center
4.    Repair completed (typically 5-10 business days)
5.    Testing and quality assurance
6.    Product returned to you (free shipping)
Timeline: 10-20 business days total (including shipping)
Option C: Store Credit
Process:
1.    Credit issued to your Spectrumtek account
2.    Amount equals original purchase price
3.    Valid for 12 months
4.    Use toward any Spectrumtek product
5.    Credit applied at checkout
Option D: Refund
Process:
1.    Product return arranged (if applicable)
2.    Refund processed within 14 days of return receipt
3.    Refunded to original payment method
4.    3-10 business days for bank processing
Step 7: Return of Faulty Product (If Required)
When Return Is Necessary:
•    Replacement or refund approved
•    Inspection required to confirm defect
•    Product needed for quality analysis
•    Manufacturing investigation
Return Process:
1. Prepaid Return Label Provided (UK and EU):
•    Email with printable label
•    Drop off at designated carrier location
•    Or arrange collection at your address
•    No cost to you
2. Packaging Instructions:
•    Use original packaging if available
•    If not available, use sturdy box with adequate protection
•    Protect product from shipping damage
•    Include RMA (Return Merchandise Authorization) paperwork
•    Mark RMA number on outside of package
3. Ship the Return:
•    Attach prepaid label
•    Drop at carrier location or hand to collection driver
•    Keep tracking receipt
4. Return Tracking:
•    Monitor delivery via tracking number
•    We'll confirm receipt
•    Processing begins upon arrival
You Are Not Responsible For:
•    Return shipping costs (we provide prepaid label)
•    Cost of packaging materials
•    Insurance (covered by our shipping)
•    Risk of loss during return transit (when using our label)
Step 8: Resolution Completion
Final Steps:
Replacement Sent:
•    Confirmation email with tracking
•    Product arrives
•    Installation and testing
•    Feedback welcome
Repair Completed:
•    Repaired product returned
•    Testing and quality check completed
•    Explanation of repairs performed
•    Reinstallation
Refund Processed:
•    Email confirmation
•    Funds returned to original payment method
•    Allow bank processing time
Store Credit Issued:
•    Credit appears in account
•    Ready to use immediately
•    Browse and shop
Claim Closed:
•    Follow-up email
•    Request for feedback
•    Invitation to contact us with any issues
Typical Total Claim Timeline
Fastest Path (Approved Immediately, Replacement):
•    Day 1: Submit claim
•    Day 2: Approved, replacement dispatched
•    Day 4-5: Replacement delivered (UK)
•    Total: 4-5 days
Standard Path:
•    Days 1-3: Claim assessment
•    Days 4-5: Replacement dispatched
•    Days 6-8: Replacement delivered (UK)
•    Total: 6-8 days
With Return Inspection Required:
•    Days 1-3: Claim assessment
•    Days 4-8: Return transit to us
•    Days 9-11: Inspection and approval
•    Days 12-13: Replacement dispatched
•    Days 14-16: Replacement delivered
•    Total: 14-16 days
Our Goal: Resolve 80% of warranty claims within 7 business days from initial contact to resolution delivery.
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5. Return Shipping for Warranty Claims
Who Pays for Return Shipping?
Spectrumtek Covers Return Shipping When:
•    Product confirmed defective under warranty
•    Manufacturing defect verified
•    Fault covered by warranty terms
•    Product needs return for inspection or quality analysis
How We Provide Return Shipping:
UK Customers:
•    Prepaid return label emailed as PDF
•    Print and attach to package
•    Drop off at Royal Mail, Parcel Force, or designated courier point
•    Or arrange free collection at your address
•    Zero cost to you
EU Customers:
•    Prepaid return label where logistically feasible
•    Reimbursement of return shipping if prepaid label not available for your country
•    Process: You arrange return, send receipt, we reimburse with warranty remedy
•    Zero ultimate cost to you
Insurance and Tracking:
•    All returns fully tracked
•    Insurance coverage included
•    You're not liable for loss or damage during return transit (when using our label)
Customer Responsible for Shipping When:
Claim Declined – Not a Warranty Defect:
•    Product found to have installation-related damage
•    Damage from misuse or abuse identified
•    Issue determined to be external to product
•    Fault not covered under warranty terms
If You Still Want Return:
•    You can request product return to you
•    You pay return shipping from our facility to your address
•    We'll provide quote for return shipping
Voluntary Product Return for Evaluation:
•    You request inspection but we initially assess as non-warranty
•    You want us to inspect despite initial assessment
•    You pay shipping to us; we'll reimburse if inspection reveals covered defect
•    If confirmed not a defect, you pay return shipping
Packaging Requirements for Returns
To Protect Product During Return:
Use Appropriate Packaging:
•    Original packaging strongly preferred
•    If unavailable, sturdy cardboard box with adequate padding
•    Box must be rigid enough to prevent crushing
•    Sufficient internal space with padding
Protect the Product:
•    Wrap in bubble wrap or foam padding
•    Protect lens with extra padding
•    Secure mounting brackets to prevent movement
•    Prevent components from moving or striking each other
Include Documentation:
•    Printed RMA authorization email
•    Brief note describing fault
•    Your contact information
•    Order number
Seal and Label:
•    Secure all openings with strong packing tape
•    Mark RMA number clearly on outside
•    Attach return label (if provided)
What Happens If Inadequately Packaged:
•    If product damaged during return due to poor packaging, warranty claim may be affected
•    We'll contact you with photos if damage occurs
•    Original defect still covered, but new shipping damage is not
Products Returned Without Authorization
Unauthorized Returns:
•    Products sent without RMA may not be processed
•    May be refused or significantly delayed
•    Could be returned to sender at sender's expense
•    Always obtain RMA before returning
Return Shipping Timeframes
Transit Times:
•    UK: 2-4 business days typically
•    EU: 5-10 business days depending on country
•    Remote locations may take longer
Processing After Receipt:
•    Inspection: 2-3 business days
•    Decision communication: 1-2 business days
•    Replacement dispatch: 1-2 business days after approval
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6. Limitation of Liability
To the fullest extent permitted by applicable law, Spectrumtek's liability under this warranty is limited as follows:
What Spectrumtek Is NOT Liable For
Labor and Installation Costs
❌ Not Covered:
•    Initial installation labor or costs
•    Labor to remove faulty product
•    Labor to install replacement product
•    Re-wiring or electrical work
•    Professional installation fees
•    Diagnostic time or troubleshooting labor
•    Shop fees or service charges
Why: Product warranty covers the product itself, not associated labor. Installation and removal are considered separate services.
Your Options:
•    DIY installation to avoid labor costs
•    Warranty covers product replacement, reducing overall costs
•    Some insurance policies cover installation labor
Property and Equipment Damage
❌ Not Covered:
•    Damage to vehicles caused by product failure
•    Damage to equipment or machinery
•    Damage to other electrical components
•    Bodywork, paint, or structural damage
•    Wiring harness damage (unless factory-supplied with product)
•    Damage to mounting surfaces
Why: Product defects are extremely unlikely to cause external damage. Proper installation with appropriate fuses and protection prevents damage to vehicles/equipment.
Your Options:
•    Vehicle or equipment insurance may cover damage
•    Proper installation with correct fusing protects against damage
Economic and Business Losses
❌ Not Covered:
•    Loss of income or revenue
•    Business interruption or downtime
•    Lost productivity
•    Missed contracts or opportunities
•    Rental costs for alternative equipment
•    Lost profits
•    Economic losses of any kind
Why: These are consequential damages outside the scope of product warranty. Business interruption insurance is appropriate coverage for these losses.
Indirect and Consequential Damages
❌ Not Covered:
•    Incidental damages
•    Consequential damages
•    Special damages
•    Punitive or exemplary damages
•    Non-economic damages
•    Pain, suffering, or inconvenience
•    Any damages beyond product replacement value
Legal Note: Some UK and EU consumer protection laws do not permit exclusion of certain types of consequential damages. See Section 8 for your statutory rights that cannot be limited.
Maximum Liability Cap
Our total liability under this warranty shall not exceed:
•    The original purchase price you paid for the specific defective product
•    This is the maximum we can be liable for under warranty
Example:
•    You purchased a £200 light bar
•    Maximum warranty liability: £200
•    We cannot be liable for amounts exceeding purchase price
This limitation applies even if:
•    Product failure causes other issues
•    You incur additional costs
•    Remedy fails to fully resolve your situation
Duration of Implied Warranties
Implied Statutory Warranties: Under UK and EU law, certain warranties are "implied" by law:
•    Merchantability (satisfactory quality)
•    Fitness for particular purpose
•    Conformity with description
Limited Duration: To the extent permitted by law, any implied warranties are limited to the duration of this express written warranty (24 months from purchase date).
After Warranty Period: Implied warranties may expire (where law permits limitation)
Legal Note: UK Consumer Rights Act 2015 and EU consumer law provide rights up to 6 years (UK) / 2+ years (EU) that cannot be fully limited. See Section 8.
Exclusion of Certain Damages (Where Permitted by Law)
SpectrumTek Excludes:
•    All consequential damages
•    All incidental damages
•    All special damages
•    All indirect damages
•    All punitive damages
To The Extent Permitted By Applicable Law
Important: Some jurisdictions (including parts of UK and EU law) do not allow exclusion of incidental or consequential damages, or limitations on implied warranties. If these limitations are not enforceable in your jurisdiction, they do not apply to you.
What IS Covered Under Warranty
Warranty Liability Includes:
•    Replacement product at no charge
•    Repair at no charge
•    Refund of purchase price (in appropriate circumstances)
•    Return shipping costs for approved warranty claims
•    Product remedy as described in Section 1
Warranty Is Product-Focused: Our warranty liability is limited to remedying the product defect through replacement, repair, refund, or credit. This is the extent of our liability under this warranty.
Mandatory Legal Rights Cannot Be Excluded
Despite Above Limitations, We Cannot Exclude Liability For:
•    Death or personal injury caused by our negligence
•    Fraud or fraudulent misrepresentation
•    Breach of your statutory consumer rights under UK/EU law
•    Any other liability that cannot be lawfully excluded
See Section 8 for full explanation of your legal rights that override warranty limitations.
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7. Products Purchased from Third-Party Sellers
Warranty Only Applies to Direct Spectrumtek Purchases
This warranty is exclusively available for products purchased directly from:
•    Spectrumtek.co.uk official website
•    Spectrumtek official eBay store (if applicable - specify)
•    Spectrumtek official Amazon store (if applicable - specify)
•    Authorized SpectrumTek dealers (list available on request)
Third-Party Marketplace Sellers
Products purchased from unauthorized third-party sellers are NOT covered, including:
•    Third-party sellers on eBay (not official Spectrumtek store)
•    Third-party sellers on Amazon Marketplace (not official Spectrumtek store)
•    Third-party sellers on other online marketplaces
•    Unauthorized retailers or resellers
•    Individual sellers (private sales)
•    Second-hand or used product purchases
Why Third-Party Sales Aren't Covered
Product Authenticity:
•    Cannot verify products are genuine Spectrumtek products
•    Risk of counterfeit or replica products
•    No quality control over products sold through unauthorized channels
Handling and Storage:
•    Unknown storage conditions (extreme temperatures, moisture exposure)
•    Possible mishandling before resale
•    No control over product care before your purchase
Warranty Transfer:
•    Warranty is non-transferable (see Section 9)
•    Only applies to original purchaser from Spectrumtek
•    Second-hand purchases not covered even if originally from Spectrumtek
No Purchase Verification:
•    Cannot verify original purchase date
•    Cannot confirm warranty period eligibility
•    No record in SpectrumTek order system
What to Do If You Purchased from Third-Party Seller
Return to Original Seller:
•    Contact the seller you purchased from
•    Request warranty service through them
•    They may have their own return/warranty policies
•    Your consumer rights apply to your contract with the seller
Your Consumer Rights:
•    You have consumer rights against the party you purchased from (not Spectrumtek)
•    UK Consumer Rights Act / EU Consumer Sales Directive apply to your purchase contract
•    Seller is responsible for faulty goods under consumer law
SpectrumTek May Still Help:
•    We can provide technical support and troubleshooting advice (at our discretion)
•    We can sell you replacement parts (at standard prices)
•    We can offer discounted replacement products (at our discretion)
•    We cannot provide free warranty service for unauthorized purchases
How to Verify Authorized Purchase
Check Your Purchase Source:
•    Did you buy directly from spectrumtek.co.uk?
•    Did you buy from an authorized Spectrumtek dealer?
•    Do you have an order confirmation from Spectrumtek?
If Unsure:
•    Email info@spectrumtek.co.uk with your order details
•    We can confirm if purchase qualifies for warranty
•    Provide proof of purchase for verification
Authorized Dealers
If you want to purchase from physical retailers:
•    Contact us for a list of authorized dealers in your area
•    Authorized dealer purchases include full Spectrumtek warranty
•    Verify authorization before purchasing
Authorized dealers must:
•    Be officially approved by Spectrumtek
•    Register sales with us
•    Provide proof of purchase from Spectrumtek as supplier
Protecting Yourself
To Ensure Warranty Coverage:
•    ✅ Purchase directly from SpectrumTek.co.uk
•    ✅ Purchase from verified authorized dealers
•    ✅ Keep proof of purchase
•    ✅ Register your product (if registration available)
•    ❌ Avoid unauthorized third-party sellers
•    ❌ Avoid deals that seem too good to be true
•    ❌ Verify seller authorization if in doubt